Does your leadership style encourage customer-centricity?
You can find three specific leadership qualities in truly customer-centric companies. Do you have them?...
Katharina Lange is Affiliate Professor of Leadership at IMD. She specializes in self-leadership and cross-cultural team leadership in times of change. Before joining IMD, Katharina led the Office of Executive Development at Singapore Management University (SMU, where she directed Open Programs such as ALPINE (Asia Leaders Program in Infrastructure) and the J&J Hospital Management Program. She is Co-Program Director of the Leading Customer – Centric Strategies and IMD’s signature Orchestrating Winning Performance (OWP) program.
14 February 2022 • by Katharina Lange in Brain circuits • 3 min read
You can find three specific leadership qualities in truly customer-centric companies. Do you have them?...
2 June 2021 • by Mark J. Greeven, Katharina Lange in Sustainability • 6 min read
Renewables trailblazer Orsted and tobacco giant Philip Morris have transformed their business models – fueled partly by HR best practice. ...
13 May 2021 • by Didier Bonnet, Katharina Lange, Frédéric Dalsace in Technology • 8 min read
Technology alone cannot unlock all the answers for understanding customers. Companies must blend soft skills such as empathy, humility and audacity with digital innovation to achieve true customer centricity. ...
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